Q1: How are your Viking wood carvings made?
A: Our Viking wood carvings are crafted using a combination of hand-carving and CNC carving techniques. The artisans first shape and detail the piece by hand to add a unique artistic touch, and then utilize CNC carving to ensure the perfect execution of complex patterns and precise lines, combining the warmth of traditional craftsmanship with the precision of modern technology.
Q2: What is the quality of the materials used for daily necessities? Are they durable?
A: Our Viking daily necessities are made from high-quality materials such as sturdy wood and durable leather. They are carefully crafted and processed to ensure good durability and practicality in daily use, while still maintaining the unique Viking style.
Q3: Are the clothing sizes standard?
A: Our clothing sizes follow the international standard sizing system. However, due to the unique cut of Viking-style clothing, we recommend that you refer to the detailed size chart on our website and choose according to your own wearing habits. If you have any questions, our customer service team is always available to assist you.
Q4: Will the materials of the accessories cause allergies?
A: Most of our Viking accessories are made of hypoallergenic metal materials such as sterling silver and stainless steel, and have undergone strict quality inspections. However, everyone's skin sensitivity is different. If you have a history of allergies, it is recommended that you conduct a local skin test before wearing to ensure wearing safety.
Q5: Can I customize special Viking patterns or designs?
A: For some products, we offer customization services. You can communicate with our customer service about the Viking patterns, words, or specific design elements you want, and we will do our best to meet your personalized needs. However, customized products may require additional time and cost.
Q6: How to maintain the wood carvings and accessories?
A: Wood carvings should be kept away from long-term exposure to sunlight and humid environments, and regularly wiped with a soft dry cloth to remove dust. Accessories can be gently wiped with a special cleaning cloth and avoid contact with chemicals to maintain their luster and quality. Detailed maintenance instructions will be included with the product.
Q7: What is your return policy?
A: If you are not satisfied with the purchased product, you can apply for a return within 15 days after receiving the product, provided that the product is unused and the original packaging and tags are intact. When returning the product, please provide your order information. We will process the refund after receiving and verifying the return. The refund will be returned to the original payment method.
Q8: What situations are not eligible for return?
A: Customized products, undergarments and other intimate clothing, products damaged due to personal reasons or affecting secondary sales (such as stains after wearing, washing, 人为损坏饰品的雕刻 or the structure of the wood carving, etc.) are not eligible for return. In addition, special offer products are not accepted for return without quality problems. Please refer to the product details page for specific information.
Q9: Who bears the return shipping cost?
A: If the return is due to a quality problem of the product, we will bear the return shipping cost. However, if you apply for a return due to personal reasons such as dislike or incorrect size, the return shipping cost will be borne by you. It is recommended that you choose an order with shipping insurance to reduce the return cost, or communicate with our customer service before returning to understand a more cost-effective return method.
Q10: How to initiate the return process?
A: You need to contact our customer service, inform the reason for the return and the order information. Our customer service team will guide you to fill out the return application and provide detailed information such as the return address. After sending out the returned product, please inform the customer service of the express tracking number so that we can track the return progress and process your refund in a timely manner.
Q11: What is the inspection process for returned products?
A: When we receive the returned product, we will inspect it according to the return policy requirements to verify whether the product meets the return conditions, including whether the packaging is complete, whether the product is damaged, and whether it is in its original state. If the inspection is passed, we will process the refund for you as soon as possible. If the product is found not to meet the return requirements, we will communicate with you and negotiate a solution, which may include rejecting the return or deducting a certain fee based on the actual situation of the product before processing the refund.